Dear Customers; Your opinions are very important for us. Please answer the questions below and send the survey back to us. Thank you very much.

Which Yılmaz Reduktor products do you use?

“M” Series; monoblock type helical foot mounted gearboxes
“N” Series; monoblock type helical flansh mounted gearboxes
“E” Series; worm type gearboxes
“K” Series; helical bevel gearboxes
“D” Series hollow shaft gearboxes
“Y” Series; horizontal type gearboxes
“H” Series; monoblock type horizontal gearboxes
Others:

Are you satisfied with our products?

Very Satisfied
Satisfied
No Idea
Dissatisfied
Very Dissatisfied

Are you satisfied with our sales reprensentatives?

Very Satisfied
Satisfied
No Idea
Dissatisfied
Very Dissatisfied

Have you ever been visited by our representatives?

2 Years Ago
1 Year Ago
6 Months Ago
Never
Others:

Would you like to be visited periodically by the sales representatives?

Monthly
Annually
Biennially
Never
Others:

Could you rank the service quality of Yılmaz Reduktor? 1 will be measured as the lowest and 5 will be measured as the highest point.

5
4
3
2
1

What are the factors that affect your satisfaction level? What else can be done to develop ourselves?

According to your past business experience with Yılmaz; are you considering to work with it continuously?

We consider to work continuously
We consider to work when we need
We have not decided yet
We consider not to work continuously
We will not work with it
Others:

Do you suggest Yılmaz products to others?1 will be measured as the lowest and 5 will be measured as the highest point.

5
4
3
2
1

What is your opinion about the issues listed below about Yılmaz products?1 will be measured as the lowest and 5 will be measured as the highest point.

54321
Product Quality
Maintenance Quality
Material Quality
Paint Quality
Service Quality
Honesty
Communication
Price

Please rate your level of agreement regarding the expressions written below about Yılmaz Reduktor.

Strongly AgreeAgreeNo IdeaDisagreeStrongly Disagree
Working together is easy
Cares about your needs
Listens your needs and understands them
Solves your problems
It is easy to reach to the sales representatives
Sales Representatives find alternative results
Cares you as being its customer
Tries to perform the highest quality in its products and services.
Services and products are delivered on time.
It provides after sales services
Invoices are being sent on time
Invoices are being sent correctly
Packaging is made properly
Provides good customer service
It is a professional company

Are there anything you would like to add?

Please fill in your personal information.

Name & Surname:
Company Name:
Occupation:
Date: